How Can We Help?

Prayer times require your GPS location. Please ensure location permission is granted for Zikr - Daily Duas in your device Settings. If you're in a new city, close and reopen the app so it can fetch your updated location. If the issue persists, try toggling your GPS off and back on.

Make sure notifications are enabled for Zikr - Daily Duas in your device's Settings → Notifications. On iOS, also check that Focus / Do Not Disturb mode isn't blocking the notifications. Within the app, visit Settings → Notifications to confirm Azan alerts are turned on for each prayer.

All progress is stored locally on your device. If you uninstalled and reinstalled the app, the local data is deleted as this is a standard iOS/Android behaviour. We recommend noting your last position before updating. A cloud-backup feature is on our roadmap.

The counter resets when you switch Zikr presets or manually tap the reset button. If it resets on its own, please report it as a bug using the form below so we can investigate. Include your device model and OS version in the report.

Go to Settings → Prayer Settings within the app. You can select from several standard calculation methods (e.g., MWL, ISNA, Egypt, Makkah, Karachi). Choose the one recognised in your region or by your local mosque.

Yes — once Quran content has been downloaded, reading works fully offline. Prayer times require an internet connection for the first load of the day, but previously cached times remain available. The Qibla compass works offline using GPS. Tasbeeh and all locally-stored data are always available offline.

Absolutely. All your data — reading progress, Tasbeeh counts, favourites, settings — is stored only on your device and never uploaded to our servers. We do not collect personal information, require accounts, or sell data to anyone. See our Privacy Policy for full details.